Project details:

The Organization

Tetra Pak South Africa (Pty.) Ltd. Market Company was established in 1957, and in 1979 a converting plant was built in Pinetown, Kwazulu Natal. The head office is situated in Johannesburg, with sales and technical offices based in Cape Town, and a technical office in Port Elizabeth.

Tetra Pak South Africa provides processing, filling, and packaging solutions for South and Southern Africa. Their vision articulates their role in providing liquid nourishment to the people of South Africa: “A Tetra Pak package in every home, every day.”

The Challenge

Tetra Pak’s customer focus involves a commitment to cross-functional Key Account Teams that align the processes of the organization to serve their “crown jewel customers,” including the top dairy and fruit juice processors throughout South Africa.

The Johannesburg office where the Grid rollout took place resembles a group of United Nations delegates, bringing to life the diversity represented by their “rainbow nation.” One member of a team that serves a large dairy customer expressed their challenge: “So much potential. We probably have had good action plans but did not know how to deliver on them.”

The Grid Solution

Tetra Pak requested this major intervention to support and reinforce the earlier initiatives of their managing director and his top team in South Africa. During this time, all levels of Grid solutions (personal, team, and cross-functional) were combined to enhance the dynamic capabilities of almost 100 people. New ground was explored with the cross-functional teams that included using Grid to understand the customer.

The Results

The Grid experience positioned Tetra Pak South Africa to implement concrete changes in its company culture. The elevated candor level has provided the company with renewed passion and energy. Management has devised ways to raise and improve individual contribution. Management team members have universally praised their work with Grid.

Project info:

  • Tetra Pak South Africa
  • KwazuluNatal, Durban
  • Packaging
  • $1400